How Can We Help?
Owned and operated by Kelvenna, we are happy to answer questions about kayaks, rooftop tents, power stations, and more.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days. Once on its way, your kayak, rooftop tent, or power station usually arrives within 5 to 8 business days. You will receive a tracking number via email as soon as your order ships.
How do I track my order?
Once your order has been processed and shipped, we send a confirmation email with a tracking number. You can use that number to follow your package every step of the way to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your next adventure, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different product?
We are happy to help with exchanges within our return window. Reach out to us by email or phone, and we will walk you through the process so you can get the right gear for your trip.
How do I choose the right kayak or rooftop tent for my needs?
Consider where you plan to adventure most often. For calm lakes and rivers, a recreational kayak works well, while touring models handle longer distances. For rooftop tents, think about your vehicle type and how many people will be sleeping in it. Feel free to contact us for personalized recommendations.
Are your power stations compatible with common outdoor devices?
Our portable power stations are designed to charge and run a variety of devices you would bring into the outdoors, from phones and laptops to camp lights and small appliances. Check each product listing for specific output specs and capacity details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
We aim to reply to every email within 24 hours so you can get back to planning your adventure.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your next trip? Our 30-Day Returns policy gives you peace of mind with every purchase.
